Updated: 
March 5, 2025
Next Review: 
July 2025

Bluestone

Consumer Duty Distributor Guide - Property

Consumer Duty Information Sheet            

Version1: 06/02/2025

Bridging Loans

The following document our approach to meeting the Products & Services Outcome and Price & Value Outcome – Information for introducers and consumers of the Product.

1. Summary of our assessment

We’ve assessed that:

  • Our Bridging Loan product continues to meet the needs, characteristics and objectives of customers in the identified target market.
  • The intended distribution strategy (Direct sales and via our automated online website) remains appropriate for the target market.
  • The Product provides fair value to customers in the target market(i.e. the total benefits are proportionate to total costs).

2. Product characteristics & benefits

The product is designed to meet the needs of the target group, where key needs are; being able to access a short-term lend facility to be able to obtain a property or enhance via development in a short time frame. With the ability to offer flexible repayment structures to suit the required needs. The product features and criteria are designed to support these needs.

Key product features & benefits

3. Target market assessment and distribution strategy

This target market assessment matrix segments the target customers for the Product, recognising their different needs to enable you to tailor the services you provide when you distribute the Product.

4. Customers with characteristics of vulnerability

The Product is designed for numerous borrower types including Individuals, Sole Traders and Small Partnerships. These entities are likely to include some customers with characteristics of vulnerability or who will experience vulnerability over time.

Generally speaking, retail consumers are likely to have a comprehensive understanding of Property Finance or the market, therefore, they may require additional advice and support to ensure they understand the information being presented to them and the implications of the arrangement they are entering into to reduce the risk of harm occurring.

We considered the needs, characteristics and objectives of customers with characteristics of vulnerability at all stages of the design process for this Product to ensure the Product meets their needs and the Distribution channels are fit for purpose.

We have a corporate framework in place to achieve good outcomes for vulnerable customers, which includes:

  • Education and training for our staff to ensure they have the appropriate skills and experience to recognise and respond to the needs of vulnerable customers.
  • Suitable customer service provision and communications.
  • Flexible policies, where appropriate, to support vulnerable customers.
  • Monitoring to ensure we continue to meet and respond to the needs of customers with characteristics of vulnerability.
  • Requirements for all introducers to have FCA limited permissions in place.

Introducers should continue to comply with their obligations to ensure that they treat customers in vulnerable circumstances fairly.

Please contact us if you need any further information about how we support the needs of all our customers in relation to the Product.

5. Our assessment of value

Our products and suppliers are reviewed monthly in our company management meeting to ensure they continue to deliver fair value for our customers. There view includes:

Results of our assessment

Our assessment concluded that the Product continues to deliver fair value for customers in the target market.

You’ll find information sheets on other Bluestone Products on our website at www.Bluestone.app/consumer-duty

If you have any questions rising form this document please contact our compliance team on email compliance@bluestone.app or by phone on 01924 248800

For any other enquiries please contact your Dedicated Account Manager.

Consumer Duty Information Sheet            

Version1: 06/02/2025

Development/Refurbishment Loans

The following document our approach to meeting the Products & Services Outcome and Price & Value Outcome – Information for introducers and consumers of the Product.

1. Summary of our assessment

We’ve assessed that:

  • Our Development/ Refurbishment Loan product continues to meet the needs, characteristics and objectives of customers in the identified target market.
  • The intended distribution strategy (Direct sales and via our automated online website) remains appropriate for the target market.
  • The Product provides fair value to customers in the target market(i.e. the total benefits are proportionate to total costs).

2. Product characteristics & benefits

The product is designed to meet the needs of the target group, where key needs are; being able to access a short-term lend facility to be able to obtain a property or enhance via development in a short time frame. With the ability to offer flexible repayment structures to suit the required needs. The product features and criteria are designed to support these needs.

Key product features & benefits

3. Target market assessment and distribution strategy

This target market assessment matrix segments the target customers for the Product, recognising their different needs to enable you to tailor the services you provide when you distribute the Product.

4. Customers with characteristics of vulnerability

The Product is designed for numerous borrower types including Individuals, Sole Traders and Small Partnerships. These entities are likely to include some customers with characteristics of vulnerability or who will experience vulnerability over time.

Generally speaking, retail consumers are less likely to have a comprehensive understanding of Property Finance or the market, therefore, they may require additional advice and support to ensure they understand the information being presented to them and the implications of the arrangement they are entering into to reduce the risk of harm occurring.

We considered the needs, characteristics and objectives of customers with characteristics of vulnerability at all stages of the design process for this Product to ensure the Product meets their needs and the Distribution channels are fit for purpose.

We have a corporate framework in place to achieve good outcomes for vulnerable customers, which includes:

  • Education and training for our staff to ensure they have the appropriate skills and experience to recognise and respond to the needs of vulnerable customers.
  • Suitable customer service provision and communications.
  • Flexible policies, where appropriate, to support vulnerable customers.
  • Monitoring to ensure we continue to meet and respond to the needs of customers with characteristics of vulnerability.
  • Requirements for all introducers to have FCA limited permissions in place.

Introducers should continue to comply with their obligations to ensure that they treat customers in vulnerable circumstances fairly.

Please contact us if you need any further information about how we support the needs of all our customers in relation to the Product.

5. Our assessment of value

Our products and suppliers are reviewed monthly in our company management meeting to ensure they continue to deliver fair value for our customers. There view includes:

Results of our assessment

Our assessment concluded that the Product continues to deliver fair value for customers in the target market.

You’ll find information sheets on other Bluestone Products on our website at www.Bluestone.app/consumer-duty

If you have any questions rising form this document please contact our compliance team on email compliance@bluestone.app or by phone on 01924 248800

For any other enquiries please contact your Dedicated Account Manager

 

Consumer Duty Information Sheet

Version1: 06/02/2025

Buy to Let Mortgages

The following document our approach to meeting the Products & Services Outcome and Price & Value Outcome – Information for introducers and consumers of the Product.

1. Summary of our assessment

We’ve assessed that:

  • Our Buy to let Mortgage product continues to meet the needs, characteristics and objectives of customers in the identified target market.
  • The intended distribution strategy (Direct sales and via our automated online website) remains appropriate for the target market.
  • The Product provides fair value to customers in the target market(i.e. the total benefits are proportionate to total costs).

2. Product characteristics & benefits

The product is designed to meet the needs of the target group, where key needs are; to create an investment within the property market whether Commercial or Residential in order to aid cashflow for other areas.  With the ability to obtain over a long period of time. The product features and criteria are designed to support these needs.

Key product features & benefits

3. Target market assessment and distribution strategy

This target market assessment matrix segments the target customers for the Product, recognising their different needs to enable you to tailor the services you provide when you distribute the Product.

4. Customers with characteristics of vulnerability

The Product is designed for numerous borrower types including Individuals, Sole Traders and Small Partnerships. These entities are likely to include some customers with characteristics of vulnerability or who will experience vulnerability over time.

Generally speaking, retail consumers are less likely to have a comprehensive understanding of Property Finance or the market, therefore, they may require additional advice and support to ensure they understand the information being presented to them and the implications of the arrangement they are entering into to reduce the risk of harm occurring.

We considered the needs, characteristics and objectives of customers with characteristics of vulnerability at all stages of the design process for this Product to ensure the Product meets their needs and the Distribution channels are fit for purpose.

We have a corporate framework in place to achieve good outcomes for vulnerable customers, which includes:

  • Education and training for our staff to ensure they have the appropriate skills and experience to recognise and respond to the needs of vulnerable customers.
  • Suitable customer service provision and communications.
  • Flexible policies, where appropriate, to support vulnerable customers.
  •  Monitoring to ensure we continue to meet and respond to the needs of customers with characteristics of vulnerability.
  • Requirements for all introducers to have FCA limited permissions in place.

Introducers should continue to comply with their obligations to ensure that they treat customers in vulnerable circumstances fairly.

Please contact us if you need any further information about how we support the needs of all our customers in relation to the Product.

5. Our assessment of value

Our products and suppliers are reviewed monthly in our company management meeting to ensure they continue to deliver fair value for our customers. The review includes:

Results of our assessment

Our assessment concluded that the Product continues to deliver fair value for customers in the target market.

You’ll find information sheets on other Bluestone Products on our website at www.Bluestone.app/consumer-duty

If you have any questions rising form this document please contact our compliance team on email compliance@bluestone.app or by phone on 01924 248800

For any other enquiries please contact your Dedicated Account Manager.

Consumer Duty Information Sheet            

Version1: 06/02/2025

Commercial Mortgages

The following document our approach to meeting the Products & Services Outcome and Price & Value Outcome – Information for introducers and consumers of the Product.

1. Summary of our assessment

We’ve assessed that:

  • Our Commercial Mortgages product continues to meet the needs, characteristics and objectives of customers in the identified target market.
  • The intended distribution strategy (Direct sales and via our automated online website)remains appropriate for the target market.
  • The Product provides fair value to customers in the target market(i.e. the total benefits are proportionate to total costs).

2. Product characteristics & benefits

The product is designed to meet the needs of the target group, where key needs are; ability to obtain a commercial premises with the aid of monthly payments over a period of time with a low interest rate. This provides the ability to utilise funds in other areas of the business, along with providing certainty of ownership. The product features and criteria are designed to support these needs.

Key product features & benefits

3. Target market assessment and distribution strategy

This target market assessment matrix segments the target customers for the Product, recognising their different needs to enable you to tailor the services you provide when you distribute the Product.

4. Customers with characteristics of vulnerability

The Product is designed for numerous borrower types including Individuals, Sole Traders and Small Partnerships. These entities are likely to include some customers with characteristics of vulnerability or who will experience vulnerability over time.

Generally speaking, retail consumers are less likely to have a comprehensive understanding of the Property Finance or the market, therefore, they may require additional advice and support to ensure they understand the information being presented to them and the implications of the arrangement they are entering into to reduce the risk of harm occurring.

We considered the needs, characteristics and objectives of customers with characteristics of vulnerability at all stages of the design process for this Product to ensure the Product meets their needs and the Distribution channels are fit for purpose.

We have a corporate framework in place to achieve good outcomes for vulnerable customers, which includes:

  • Education and training for our staff to ensure they have the appropriate skills and experience to recognise and respond to the needs of vulnerable customers.
  • Suitable customer service provision and communications.
  • Flexible policies, where appropriate, to support vulnerable customers.
  • Monitoring to ensure we continue to meet and respond to the needs of customers with characteristics of vulnerability.
  • Requirements for all introducers to have FCA limited permissions in place.

Introducers should continue to comply with their obligations to ensure that they treat customers in vulnerable circumstances fairly.

Please contact us if you need any further information about how we support the needs of all our customers in relation to the Product.

5. Our assessment of value

Our products and suppliers are reviewed monthly in our company management meeting to ensure they continue to deliver fair value for our customers. The review includes:

Results of our assessment

Our assessment concluded that the Product continues to deliver fair value for customers in the target market.

You’ll find information sheets on other Bluestone Products on our website at www.Bluestone.app/consumer-duty

If you have any questions rising form this document please contact our compliance team on email compliance@bluestone.app or by phone on 01924 248800

For any other enquiries please contact your Dedicated Account Manager.

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