Finance for Your Customers FAQs

Got a question?
We're here to help!

Bluestone Partners FAQs

Frequently Asked Questions


We specialise in offering tailored financial solutions, including asset finance, loans, and leasing options, helping you and your customers access the right financial products. Whether you are looking to expand your operations or provide flexible payment options to your clients, Bluestone is your trusted partner.

To get started, select a topic from the Partner Categories dropdown. If you require more specific information, our extensive case studies & guides are available to showcase how other businesses have successfully integrated financing with our expert support. And if you need more personalised assistance, you can always contact our experienced team on 0330 135 8660.

Bluestone makes financing easy, flexible, and customised to your business's needs—ensuring you have everything you need to succeed.

FAQs

Asset Finance

How do the finance repayments work?

Repayments will vary depending on the lender and the type of financing you choose. Generally, repayments have fixed repayment terms and interest rates, whilst others have a variable interest rate based on the time it takes for invoices to be paid.

BS.202311.01FAQ37

What is the application process for asset finance, and how long does it typically take to receive a decision?

The application process for asset finance typically involves completing an application form, providing relevant documentation, such as financial statements, and undergoing a credit assessment. We aim to make the application process as streamlined as possible.

BS.202311.01FAQ69

What are the eligibility requirements for asset financing?

The eligibility requirements for asset financing will vary depending on the lender and the type of financing you choose. Generally, lenders will look at your credit score, revenue, and financial history to determine your eligibility. Some lenders may also require collateral or a personal guarantee.

BS.202311.01FAQ56

What is the typical timeline for securing asset finance and what are the key steps in the process?

The timeline for securing asset finance can vary depending on the complexity of the financing arrangement and the specific requirements of the borrower. However, we work closely with our clients throughout the process to ensure that their financing needs are met in a timely and efficient manner. Key steps in the asset finance process typically include loan sourcing, loan structuring, loan negotiation, and loan closing.

What is the range of assets that your company is able to offer financing for?

Bluestone is able to offer finance for a wide range of assets, including but not limited to vehicles, agricultural equipment, machinery, and commercial properties.

Are there any assets that are not eligible for leasing? If so, why?

Yes, there are some assets that may not be eligible for leasing, such as intangible assets such as patents or trademarks. This is because these assets cannot physically be used or sold by the lender as collateral.

Can you provide a comprehensive overview of the asset finance options available and explain the benefits of each one?

Asset finance is a type of financing that allows organisations to acquire assets, such as equipment, vehicles, or property, without having to pay the full upfront cost. Our asset finance services provide a range of options to meet the specific needs of your business, including leasing, hire purchase, and loan financing.

FAQs

Cashflow Finance

How long does it typically take to get approved for a cashflow loan, and what is the application process like?

The application process can take a few days to a few weeks, depending on the lender and information required. It typically involves submitting documentation, completing an application form, and meeting with the lender.

BS.202311.01FAQ46

What are the eligibility criteria for a cashflow loan, and what documentation do I / my customer need to provide?

Lenders typically require proof of cash flow and revenue, credit score, and financial history. Documentation may include financial statements, tax returns, and business plans.

BS.202311.01FAQ52

What is a cashflow loan, and how does it differ from other types of financing?

A cashflow loan is a type of financing that helps businesses manage short-term cash needs based on projected cash flow, rather than collateral or assets.

BS.202311.01FAQ67

FAQs

Bluestone Rewards

Great! How do I get involved with Bluestone rewards?

First things first, you need to have a signed trading agreement with us, check with your account manager to make sure your business has one in place.

BS.202311.01FAQ33

How do I get a Bluestone Rewards card?

The first time you earn rewards you will be sent an email asking you to register for your card. Follow the instructions but please make sure that the email address you use is your business email and the address is your home address otherwise your application may be rejected. Typically, your card will be posted out to your home address within 5-10 days. You will need to activate your card, instructions on how to do this will be sent with your card.

BS.202311.01FAQ36

How does a Bluestone Rewards card work?

The card is a pre-paid Visa card and is reloadable so, every time you earn more rewards, your rewards will be uploaded to your card, monthly in arrears. We will notify you when your card is loaded but you can also manage your account online using our app.

BS.202311.01FAQ40

Are there any other benefits to Bluestone Rewards?

Yes! You can earn cashback savings of up to 5% by spending your rewards online or in store with over 50 selected retailers and even 2.5% with selected grocery partners. You can also top up the amount on your card with your own money using the Spark app to make the most of your card. Our prepaid visa card is also Apple and Google pay enabled for complete flexibility when you need it.

BS.202311.01FAQ10

Is there anything else I should know about Bluestone Rewards?

Don’t forget that you are personally responsible for declaring Bluestone rewards to HMRC for tax purposes. Speak to your account manager about registering – you deserve it!

BS.202311.01FAQ51

FAQs

Public Sector Finance

What types of assets can be financed under public sector asset finance?

Public sector asset finance can be used to finance a wide range of assets, including vehicles, machinery and equipment, property, and IT equipment. These assets can be acquired through a variety of financing options, such as hire purchase, leasing, and refinancing.

BS.202311.01FAQ84

How long does the approval process take for public sector asset finance?

The approval process for public sector asset finance can vary depending on the lender and the specific financing product. Typically, the approval process can take anywhere from a few days to several weeks. However, the process can be expedited by providing all the required documentation upfront and working with an experienced asset finance broker like Bluestone.

BS.202311.01FAQ47

What are the eligibility criteria for public sector asset finance?

The eligibility criteria for public sector asset finance can vary depending on the lender and the specific financing product. However, some common eligibility criteria include having a good credit score, having a solid financial track record, and being able to demonstrate the ability to make repayments. The specific criteria will depend on the lender and the product.

BS.202311.01FAQ53

How can asset finance help to improve the financial sustainability of public sector organisations?

Asset finance can help public sector organisations to improve their financial sustainability by providing them with the ability to acquire assets without tying up large amounts of cash upfront. This can help to improve cash flow management and preserve existing financial resources. Additionally, asset finance can provide tax benefits and help organisations to manage their balance sheet more effectively. Finally, asset finance can enable organisations to acquire the assets they need to deliver services to their communities, which can help to improve the overall effectiveness and efficiency of public sector operations.

BS.202311.01FAQ35

FAQs

Bluestone Portal

I have forgotten my username and/or password, what do I do?

Your username will be the email address provided, usually a business email address. If you have forgotten your password, please follow the forgotten password link.

If you have any further problems, please contact Bluestone, or your dedicated Account manager.

BS.202311.01FAQ49

Why can’t I view other applications that my colleagues have submitted?

To be able to view your colleagues’ applications you will require specific permissions set by Bluestone. Please contact your dedicated account manager to enquire.

BS.202311.01FAQ88

If the equipment changes once the Finance documents have been issued, am I able to amend it?

Once finance documents have been raised and issued, you would be required to contact Bluestone’s dedicated support managers who can assist with any required amendments.

BS.202311.01FAQ50

Can I proceed to quote without my customer's full details?

If you do not hold the required customer details, you can proceed. However due to this we would have to treat the application as a regulated customer, which will require your account manager to review, quote and proceed.

BS.202311.01FAQ19

Can I create different quote variations for my customers?

Yes, you can create various quotes. Please see the dedicated help video and guides here.

BS.202311.01FAQ17

Can I provide my customer with access to the Portal, to keep track of the progress of their application?

Yes, we can provide them with access to the Portal. Once an application is approved and documents issued, they will have access where finance documents can be issued.

BS.202311.01FAQ20

Is there a cost associated with the portal?

No, using the Bluestone is completely free, no strings attached!

Do you offer sales team training?

Yes, one of our dedicated account managers can arrange a training session for your sales team on the portal, taking them through all elements of the functionality, as well as setting up an account, what to do if they encounter any problems, and how the portal works.

Who do I need to speak to about offering finance to my customers?

You can get in touch with us by finding your dedicated account manager on our website, submitting an enquiry form or emailing us on hello@bluestone.app.

What if the portal isn’t working, who do I contact?

If you're having trouble with the portal, send us an email at portal@bluestone.app, or contact your dedicated account manager who will be able to look into the issue asap.

How do I change my account preferences, so I don’t have to update them every time?

You can update all your account preferences in the My Preferences, Company Defaults, and Company Preferences sections once you're logged into the portal. You'll find these by clicking on the arrow next to your picture in the top-right hand side of the portal.

Is there a cost associated with being a Bluestone Partner?

No, there's no cost to you at all - just several benefits, including sales team training, marketing resources and our Bluestone Rewards card.

At what stage will the business making an application be subject to a credit check?

Once you’ve reached the ‘Submit Application’ stage on the portal, if you do decide to proceed with an application with us, we will use your information to obtain credit and identity checks on you with one or more credit reference agencies ("CRAs").

What if I make a mistake during my application?

You can amend an in-progress application via the Portal - or give our friendly team a call. They’re always available during business hours, and will be able to access your Portal account to see, amend or cancel your in-progress application.

Who are the lenders that the Portal gives access to?

We’ve partnered with a range of top UK lenders to offer finance via the Portal - our longstanding relationships with them means quotes and payouts are fast, and rates are industry-leading.

How does the Bluestone Portal work?

We’ve partnered with leading UK lenders to offer finance via the Portal, meaning we’re connected directly with them to give the fastest quotes and payouts. The secret sauce? Our proprietary API technology matches your application with the lender that’s most suitable for your needs

Can't find the answer?

No worries, feel free to get in touch

Our team are always here to help...

We know finance can be complex and often it's easier to talk things through. Drop us a message or give us a call 0330 135 8660 and we'll get back to you ASAP.

Get in touch
Explore how fast, affordable finance can help your organisation grow.
Finance for your organisation
Maximise your sales potential by offering your customers an alternative to paying with cash.
Finance for your customers
Top ↑

Got a question?

Our team are here for you, let us show you what we can do!

Thank you! Your submission has been received!
A member of our team will contact you asap!
Oops! Something went wrong while submitting the form.

By filling out this form, you agree to the terms laid out in our privacy policy

Close