Version: BSL.2023.07.001.IBSAS
AssetSecure is a trading name of Bluestone Leasing Limited.
We are Bluestone Leasing Limited and this document gives you important information as to how we deal with you and your insurance.
This document must be read in conjunction with your insurance documents. We recommend you read it carefully and keep a copy of this document with your insurance documents.
We are incorporated in England and Wales with registered number 02519389. We are authorised and regulated by the Financial Conduct Authority. Our registration number is 663701. You may check this information and obtain further information about how the Financial Conduct Authority protects you by visiting their website www.fca.gov.uk.
We are an insurance intermediary, meaning we arrange insurance policies on behalf of insurers.
Our registered office is: Lakeside House, Navigation Court, Calder Park, Wakefield, West Yorkshire, WF2 7BJ.
We work with various insurers and insurance intermediaries. We provide products under an agreement with the Insurance Provider which allows us to provide you with a quotation, confirm cover and issue policy documents to you.
We collect premiums on behalf of the insurer acting as their agent.
Copies of policy documentation can be obtained by contacting us.
We review the position of the insurer periodically to ensure they still meet the requirements of our customers.
We will ask you some questions to ensure that your risk is one covered by the insurer and to inform you about available cover options. We do not provide you with a personal recommendation.
You will not receive advice or a recommendation from us in respect of insurance. We will provide you with all of the key information in order that you can make an informed decision about the suitability of the product based upon your demands and needs.
You must make your own decision as to whether this insurance meets your own needs.
We will not charge you any fee for this service as we are paid for our services principally by way of a brokerage commission paid to us by the insurer as a proportion of the premium you pay.
How we use your information during insurance applications
Once we have accepted your application for insurance and collected your premium, we will pass your details onto the insurer or another regulated insurance intermediary who is involved in the underwriting your insurance policy.
We will use your information to provide you with a quote and will pass on your application to the insurer or insurance intermediary. We may also use your information for compliance and regulatory reporting and statistical analysis.
In certain circumstances we may also disclose your information:
• If we have your permission; or
• If we are required to or permitted to do so by law; or
• When we are using other companies to provide services to us or you; or
• Where we may transfer rights and obligations
Some of the personal information, such as information relating to health or criminal convictions, may be required for the underwriting of the policy. The provision of such data is conditional to be able to provide insurance. Such data will only be used for the specific purposes set out in this notice.
We will provide data to an insurance intermediary, Specialty Risks Limited, and the insurer.
Specialty Risks Limited and the insurer may disclose your personal data to third parties involved in providing products or services to them, or to service providers who perform services on their behalf.
These include their group companies, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, insurance reference bureaus, credit agencies, medical service providers, fraud detection agencies, loss adjusters, external law firms, external accountants and auditors, regulatory authorities, and as may be required by law.
For further information about how Specialty Risks Limited uses your data please go to https://www.specialty-risks.com/how-we-use-yourinformation/
For further information about how the insurer uses your data please go to:
Our aim is to provide the highest level of service to you at all times in dealing with all aspects of your insurance. We do, however, realise that things can go wrong occasionally. If you feel we have not achieved our aim, please inform us. Your feedback enables us to monitor and improve the service we provide.
In the first instance, please contact us in writing: Bluestone Leasing Limited, Lakeside House, Navigation Court, Wakefield, WF2 7BJ, by email: complaints@assetsecure.insure or by telephoning: 01924 248800.
Please ensure that you quote your policy number in all correspondence and enclose any evidence or documentation that you wish to be considered in reviewing your complaint.
We will do our best to resolve your complaint quickly and with the least
inconvenience to you and within the following timescales:
• We will acknowledge the complaint within two working days of receipt.
• We will aim to resolve the complaint within five working days.
• If further investigation is required, we will aim to resolve the complaint within four weeks of receipt.
If we are unable to resolve the complaint within these timescales we will write to you to let you know why we have not been able to do so.
If you feel that you have not received a satisfactory response, or the complaint has not been resolved within eight weeks of our receiving it, you may refer your case to the Financial Ombudsman Service (the FOS), set up by the Financial Conduct Authority to review unresolved complaints.
The FOS can be reached at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0207 964 1000; http://www.financial-ombudsman.org.uk/
